Frontier Airlines CEO urges heavy fines for airports abusing wheelchair services

The Air Carrier Accessibility Act of 1986 requires airlines to provide wheelchairs at airports for passengers with disabilities. Frontier Airlines (ULCC-US) CEO Biffle said the problem is that many travelers are pretending to be disabled.

The Air Carrier Accessibility Act of 1986 requires airlines to provide wheelchairs at airports for passengers with disabilities.
Frontier Airlines (ULCC-US) CEO Biffle said the problem is that many travelers are pretending to be disabled.
He noted that \”abuse of special services is rampant.
Some people who use wheelchair assistance don\’t need it at all.
” He said he had seen some border flights take off with 20 passengers in wheelchairs but only three arrive in wheelchairs.
He joked, \”It looks like flying on our planes can cure a lot of people.
\”Biffle is not talking about the passenger\’s personal wheelchair but the service provided by the airline when the passenger arrives at the airport.
He said it costs airlines $30 to $35 each time a passenger requests wheelchair service and that misuse of the service can lead to delays for travelers who truly need assistance.
He emphasized that \”everyone who needs it has the right to receive it.
If you park in a handicap space your car will be towed and you will be fined.
\”Abuse of these services should be subject to the same penalties.\”
Biffle isn\’t the only executive to complain about travelers falsely claiming they need wheelchairs at airports.
In July 2022, John Holland-Kaye, the then CEO of London Heathrow Airport, told LBC radio that some passengers \”used wheelchairs to try to get through customs quickly\” amid staff shortages.

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